Privacy Policy
Products From New Zealand Ltd, trading as Creating Design Clarity (“we”, “us”). Last updated: [date]
When you take our quiz, read our books, join our course or share photos of your home with us, you’re trusting us with personal information. This policy explains what we collect, why, who we share it with and how you can access or correct it. We follow the New Zealand Privacy Act 2020.
The short version: we only collect what we need to teach you and keep in touch, we never sell your information, we keep what you share in the course inside the course, and you can see, correct or ask us to delete your information at any time.
1. Who we are
Creating Design Clarity is run by Products From New Zealand Ltd, 19 Manapau Street, Meadowbank, Auckland 1072, New Zealand.
Our privacy officer is Simon Cope. You can contact him at [email protected] (please put “Privacy” in the subject line).
2. What we collect
Information you give us
- Contact details: your name and email address, and sometimes your phone number, when you take our quiz, download a resource or book, enrol, or contact us.
- Quiz answers: your answers to our free quiz and your resulting homemaker project personality.
- Purchase details: what you bought, when, and your billing details. Card payments are handled by Stripe or PayPal; we don’t see or store your full card number.
- Course work and what you share: the workboards, statements, questionnaires, photos of your home, budget and project details you complete or upload, and anything you post in our community group or say on live calls. Live calls are recorded so members can watch them later.
- Refund requests: the coursework you send us if you use our money-back guarantee.
- Messages: anything you send us by email, contact form or social media.
Please don’t send us sensitive information we don’t need, such as health details. If your home project involves something personal you’d rather keep private, you don’t need to share it in the community group to get value from the course.
Information collected automatically
When you visit our website, we and our service providers collect technical information such as your IP address, browser and device type, the pages you visit and how you arrived at our site. Some of this uses cookies and similar technologies (see section 7).
Information from others
Occasionally we receive information about you from someone else; for example, from Meta if you sign up through one of our Facebook or Instagram ads. Where we do, we use it only for the purpose you’d expect, and we’ll tell you where it came from if you ask.
3. How we use your information
- to send you your quiz result, books and free resources;
- to give you access to the course, community group, live calls and bonuses;
- to process payments and refunds;
- to answer your questions and provide support;
- to send you emails with ideas, resources and offers (you can unsubscribe at any time);
- to understand how our website is used, and to improve our content and course;
- to show our ads to people likely to find them useful, and measure how they perform;
- to keep our website and systems secure, and to meet our legal obligations.
We’ll only use your name, photo, story or coursework in our marketing with your permission.
4. Who we share it with
We never sell your personal information. We share it only with the service providers who help us run Creating Design Clarity, and only what they need to do their job:
| Provider | What they do for us |
|---|---|
| GoHighLevel | Hosts our course, member area and contact records, and sends our emails, including quiz results |
| Stripe and PayPal | Process card and PayPal payments |
| Google (Analytics) | Website usage statistics |
| Meta (Facebook and Instagram) | Advertising, and measuring how our ads perform |
| Cloudflare | Website security and speed |
| CookieYes | Records your cookie choices |
| YouTube | Plays the videos embedded on our site |
| Our website host | Stores our website |
We may also share information with our professional advisers (such as our accountant or lawyer) when needed, with an affiliate only to the extent needed to pay their commission on a sale they referred, or where the law requires it.
Inside the course, other members can see what you post in the community group and on live calls. Please share only what you’re comfortable with.
5. Information stored overseas
Several of our providers, including GoHighLevel, Stripe, PayPal, Google, Meta and Cloudflare, store or process information outside New Zealand, mainly in the United States. We choose established providers who protect personal information with safeguards comparable to those required by New Zealand law.
6. How long we keep it
We keep your information only as long as we need it for the purposes above, or as long as the law requires (for example, financial records for tax purposes). Course members keep lifetime access, so we keep course accounts while they’re active. If you unsubscribe from our emails, we keep a minimal record so we don’t email you again.
7. Cookies and tracking
When you first visit our website, our cookie banner lets you choose which cookies to allow. Essential cookies are always on, because the site needs them to work (for example, keeping you logged in). Analytics and advertising cookies, including Google Analytics and the Meta pixel, only run if you agree to them.
You can change your choices at any time using the cookie settings link on our website, or through your browser settings. You can also manage how Meta uses your information for ads in your Facebook ad preferences, and opt out of Google Analytics with Google’s opt-out browser add-on.
8. Keeping it safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access, including secure (encrypted) connections, reputable providers and restricting who can access it. No system is completely secure, so please keep your own login details private.
If a privacy breach happens that’s likely to cause serious harm, we’ll tell you and the Office of the Privacy Commissioner as soon as practicable, as the Privacy Act requires.
9. Your rights
You have the right to:
- ask what personal information we hold about you, and get a copy of it;
- ask us to correct it if it’s wrong;
- ask us to delete it, unless we need to keep it by law;
- unsubscribe from our emails at any time, using the link in any email.
To make a request, email our privacy officer at [email protected]. We may need to confirm your identity first. We’ll respond within 20 working days, and there’s no charge to ask.
If you live outside New Zealand
We’re a New Zealand business and follow the New Zealand Privacy Act 2020. Wherever you live, you can use all the rights above, and we’ll treat your request the same way. If the privacy laws where you live give you additional rights, contact us and we’ll do our best to help.
10. Age
Our website isn’t designed for children, and you must be 18 or over to enrol in our course. If you think we’ve collected information from a child, please contact us and we’ll delete it.
11. Changes to this policy
We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top. If we make a significant change, we’ll let course members know by email.
12. Questions and complaints
If you have a question or concern about how we’ve handled your information, please contact our privacy officer first. We’ll do our best to put it right.
- Email: [email protected] (subject: Privacy)
- Post: Privacy Officer, 19 Manapau Street, Meadowbank, Auckland 1072, New Zealand
If you’re not satisfied with our response, you can complain to the Office of the Privacy Commissioner.
Related pages: Terms of Use · Website Disclaimer · Financial Policies & Programme Terms