Financial Policies & Programme Terms

Your Unique Home Design Personality® course

Products From New Zealand Ltd, trading as Creating Design Clarity (“we”, “us”). Last updated: [date]

These terms apply when you enrol in the course, along with our Terms of Service, Privacy Policy and Website Disclaimer.

1. Fees

You can pay in one of two ways:
  • One payment: NZD $497, paid when you enrol.
  • 3 monthly payments: NZD $197 each, for a total of NZD $591. The total includes a fee for paying by instalments. The first payment is taken when you enrol, and the other two are charged automatically one and two months later.
USD amounts shown on our site are approximate and for guidance only. You’ll be charged in NZD. If you’re on the monthly plan, you agree to make all three payments unless you receive a refund under our money-back guarantee (section 3). If a refund is approved, any payments not yet made are cancelled.

2. How payment works

By enrolling, you authorise us and our payment provider to charge your card for the amounts above, including the automatic monthly payments if you chose that plan. You’ll receive an emailed receipt for each payment. If a monthly payment fails, we’ll let you know so you can update your card. If payment isn’t made within 14 days, we may pause your access to the course and bonuses until it’s paid.

3. Our 365-day money-back guarantee

We want you to love what this course helps you discover, and we want you to give it a genuine go. If you work through the course and it hasn’t helped you, you can ask for a full refund within 365 days of your enrolment date.

What a genuine attempt looks like

Email <[email protected]> within 365 days of enrolling, and include:
  1. A photo of your completed Seasonal Colour profile (Pillar 4).
  2. A photo of your Dream Concept Product Board (Pillar 6), with a few sentences about your dream space.
  3. A short note on why the course wasn’t a good fit for you and your home: what you expected that you didn’t get. This helps us improve.
Once we’ve received these, we’ll tell our payment provider to process your refund promptly. Refunds go back to the card you paid with, and timing then depends on your bank. When a refund is made, your access to the course, community group and bonuses ends, and you agree to stop using and delete any course materials you’ve downloaded. Requests made more than 365 days after your enrolment date aren’t covered by this guarantee.

Your rights under New Zealand law

This guarantee is in addition to your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms limits those rights.

4. If something’s not right

If you have a concern about a payment or the course, please contact us first at <[email protected]>. We’d much rather fix it with you directly. If you dispute a payment with your bank (a “chargeback”) instead, we’ll give the bank or payment provider the details of your purchase and these terms, and your access may be paused until the dispute is resolved.

5. Your conduct in the course

The community group and live calls work because people feel safe sharing their homes, budgets and personal stories. So you agree to:
  • be respectful: no abusive, harassing, discriminatory, threatening or false content;
  • keep others’ stories private: don’t share anything another member shares outside the course without their written permission;
  • keep the course content to yourself: our methods, workboards, templates and materials are our intellectual property. You may share them with members of your household who are doing the course with you, but not with anyone else;
  • keep it pitch-free: don’t promote or sell products, services or other groups to members, and don’t set up “shadow” groups;
  • use our sites properly: no spam, scraping, malware or unlawful use.
We may remove posts that break these rules. If someone keeps breaking them after a warning, we may end their access without a refund. We don’t monitor every post, so we can’t be responsible for what other members say, but we’ll act quickly on anything that’s reported to us.

6. What you share with us

You keep ownership of the photos, workboards and posts you share in the course. By posting them in the course community or on calls, you give us permission to use them within the course, for example to illustrate a lesson for other members. We’ll ask your permission before we use your name, photo, story or work in our marketing or advertising. Live calls are recorded so members can watch them later. By joining a call, you agree to your voice and image appearing in recordings that are shared inside the course.

7. Your account

Your login is for you (and your household partner, if you’re doing the course together). Please keep it secure and don’t share it with anyone else. If we have reasonable grounds to believe a login is being shared outside your household, or course material is being passed on, we may suspend or end that account. You must be 18 or over to enrol.

8. General

These terms are governed by New Zealand law. Questions? Contact us at <[email protected]>.